Mobile But Not Mobilized: The Necessity of Real-Time Intelligence

02/10/2015 19:59

For executives who envision the creation of a mobile workforce, or for those who mistakenly believe they already have such a point, I have some cautionary news. Any so-called mobile workforce is mobile, yes, considering the fact that employees are physically on the go, but it will not be mobilized: Folks may have smartphones and tablets, and they might extremely properly use those devices to perform job-related assignments, but each employee is inside their own self-contained bubble; there's no real-time communication, no back-and-forth dialogue - the transmission and receipt of intelligence - between that worker along with a manager at a corporate office. So, all the promises of getting a mobile workforce, which incorporate enhanced productivity, comfort (workers can pick and make use of the devices they favor), safety and savings, all of these not-so-grandiose tips are, alas, not total.

The excellent news is the fact that the final piece in this chain of command - the unification of workers and managers, through and by revolutionary technologies - is available, inexpensive and productive - currently! But initially, let me clarify the characterization of these concepts as one thing brief of greatness: I purposefully use that description because developing a mobile workforce is just not the dream of some fantasist, nor is it the stuff of 1950s science fiction, with strangely named “Binary Relay Communicators” and “Intelligence Shifting Relay Operators”; it can be science fact, accessible to millions correct now and simple to use, period. The subsequent step, for that reason, requires articulating the shape and goal of a truly mobilized workforce.

I write from private knowledge and experienced knowledge. For, in my function as Vice President and Senior Consultant for, I've first-hand knowledge of what this workforce appears like, how it operates, the details it gives as well as the solidarity it fosters. The approach is, at its core, very simple: Workers could use their very own mobile devices, therefore saving businesses the price of outfitting a large number of personnel with iPhones or iPads, (or variations of several Android tablets and phones), as well as a single application can link absolutely everyone - drivers, technicians, deliverymen, messengers, couriers, and any and all individuals in the field - so now the entire field workforce, their routes, perform orders, inventory levels all is often displayed on a visually detailed map, which a manager can run in the comfort of his or her desktop, laptop or tablet.

In other words, you could see exactly where your workers are, what they are undertaking (or have carried out, like transferring a precise commodity to a client), exactly where they are going (and how long, on typical, it requires them to get there) and when they finish their workday. Even better, real-time intelligence tells you how numerous workers you need, in comparison to how numerous workers you've got. It shows you exactly where routes may possibly overlap, requiring 1 driver, not two or 3. By reviewing that data over the course of per week or month, you are able to draw definitive conclusions -that single driver suffices, in lieu of an current group of workers - and quickly save numerous a huge number of dollars.

The elimination of those redundancies, where two drivers (with regards to the cost and fuel for each and every vehicle, as well as salaries, health insurance, added benefits, workers’ compensation, liability coverage and legal expenses) are no longer vital, translates into a conservative figure effectively in excess of $250,000. All of which demands an further qualification: Real-time intelligence of this sort will be the buddy of workers, not its enemy, because, while every business features a right as well as a responsibility to save cash devoid of compromising service, the most beneficial organizations function as a team.

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In that case, a driver who has an accident, gets a flat tire or experiences any difficulties - their work orders automatically get color-coded (in red) indicating a problem or disruption to their function status. This enables a manager to supply instant assistance (by sending roadside help or a tow truck to the scene), and immediately redistribute their work load to neighboring field workers to balance the function load, to assist their fellow employee, to keep a higher degree of customer service and to finish the jobs as well as the day within a way that assists everyone get household on time, all without the need of the want for voice communications. This obviously aids employee morale whilst helping the enterprise finish the jobs - on time and on spending budget.

Also, real-time intelligence is usually a solution to reward productive staff. These people might be exceptionally efficient, but individually reserved and averse to workplace politics, where personality trumps overall performance. Technology showcases and reveals the truth, earning these workers bonuses and raises without the need of playing the game, so to speak. By these standards, real-time intelligence will be the precise opposite of Significant Brother; it's Chief Advocate of the most effective workers, speaking on their behalf with numbers and details, not pleas, demands or ultimatums.